Clients must give 24 hour notice to cancel an appointment so that it may be made available to others on the waiting list.

Late cancellation is defined as any cancellation or reschedule made with less than 24 hours notice. Canceling/Rescheduling in this manner will result in a fee equal to 25% of the cost of the services booked for that appointment. Repeated late canceling/rescheduling can result in being placed on the “Do Not Serve” list and future appointments can be denied.

A No-Show is defined as a missed appointment without canceling in any manner. Canceling in this manner will result in a fee equal to 25% of the cost of the services booked for that appointment. If two appointments are recorded as No-Shows then the client will be required to pre-pay the full price of the appointment at the time of scheduling. The pre-paid amount is non-refundable and non-transferable. Repeatedly missing appointments in this manner can result in being placed on the “Do Not Serve” list and future appointments can be denied.

If your pet arrives 15 minutes or more late to the appointment it is subject to cancel and will be marked as a No-Show.